Telephony IVR Systems
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Some of the benefits of having a phone tree system is that it can help you spread a brief message quickly and efficiently to a large number of people.
The interactive aspect of telephony also helps bond your customers to your company, as they feel they are actively connecting with you and engaging in a sort of conversation or series of dialogue through the prompts you give them.
IVR can also used for outbound calls in the form of outbound polling and notification applications. Organizations can create dynamic outbound phone tree polls to retrieve preference data, gather information for appointments, past-due bills, and other time-critical events.
Building Better Customer Bonds - Automatically.
Phone tree software systems, also known as Telephony Interactive Voice Response (IVR) systems, have numerous practical applications.
The most common form consumers encounter with phone trees is through call centers with telephony technology that allows the automated system to interact with the caller and helps route calls to relevant recipients through a series of pre-recorded audio by voice commands or touch-tone key selection.
The caller can respond by pressing phone keys or speaking words or short phrases.
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